Vendor login troubleshooting

A vendor signs in with the account tied to the exact email you invited. If the email they're trying to use doesn't match the one on the invitation, they won't be able to get in.

If a vendor is having trouble signing in, walk through these checks:

• Confirm they're using the exact email address you invited
• Have them check their spam or junk folder for the invitation
• Resend the invitation if they still can't find it

Most login problems come down to a mismatched email or an invite that landed in spam, so those two checks resolve the majority of cases.

It's also worth setting expectations on what they'll see once they're in. A vendor only sees the events they're assigned to — so if they expected to see an event and don't, it likely means they haven't been assigned to it yet.

For more on what vendors can access, see /help/vendor-portal-overview.